[spoiler]12:00 PM 5/3/2012 Case number: 18496xxx S/N: 2J111A75A4xxx Name: Bill Van Phone: 2487899xxx Email Address: xxx@eastnor.com zipcode: 48382 Model No.: WNR1000v3 PROBLEM: Needs assistance installing the router to the computer Network Setup: ISP: BrightHouse Modem: motorola Computer(s): 2desktops // 1laptop OS: windows 7 Error Msg: TROUBLESHOOTING: -checked led lights - internet-green,LAN#4,wireless-blue -customer said he has a static ip from his isp -checked if can go online wired - failed -access routers ui - failed -set LAN to dynamic -checked LAN IP - no IP showing up -change LAN port #4 to #3 -checked LAN - still no ip -reset and reboot the router -checked LAN ip - 192.168.1.1 -access routers ui -set a static ip -unable to have internet access after setting a static ip on the router -bypass router - no connection -customer said he has a switch that gives internet access -wired switch-roter-computer -checked if can go online - failed -reset and reboot the router -access routers ui -checked LAN ip: unidentified network -reboot the computer -checked if can go online wired - ok -configure wireless settings **ssid: customer define **wpa2: customer define -connected to network wireless - ok[/spoiler] Whooah! I never thought that it will be my customer's info and setup..i put some X's on the customer's info for confidentiality purposes.